If something is wrong complain!
Posted by: info | February 25, 2007
I have seen many people have problems with their food or service at certain places and not complain. I can’t for the life of me figure this out. The manager or person in charge needs to hear these reports to improve the service at that establishment. For me restaurants only get once to make it right.
I let them know what is wrong and give them a chance to handle the situation properly. If I am still not satisfied I have no reason to come back. If you get a steak and it isn’t cooked right, send it back. So what if you have to wait a few more minutes. At least you will walk out a satisfied customer.
At some fine establishments the manager will not only correct the situation, they will also comp your meal. They want to earn your business and want you to leave happy. Complain only when you are unhappy. I have also known people who complained for no reason. Just to get something for free. These are the worst type of people to eat with.
You should also comment when your service is spectacular. Let the manager know what a fine job the employees are doing. This will help the manager keep the standards high.
By keeping management informed you are doing a service and help them maintain high standards we have come to expect from an eating establishment. You will also leave these establishments much happier.
Posted in: General |
Comments
You must be logged in to post a comment.